Have you tried turning the circuit breaker for the air conditioner off for 30 seconds then back on. This may help reset the air conditioner so it will function.

If this does not work please call our service department and we will come an assist you further.

There are a number of factors such as location, heat load and insulation that need to be considered when choosing the correct capacity air conditioner. You need effective and efficient cooling/heating in your home or office. We highly recommend you have one of our trained consultants come and work through the solution that is best for you. This advice is obligation free.

Air conditioners do not generate heat but extract it from one body of air and transfer it to another. They use the same principle as your fridge, compressing gas and then allowing it to expand, extracting heat as it does so.

Even if the air outside is freezing, air conditioners can extract heat energy and transfer it inside to keep you warm. In summer the system works in reverse, extracting heat from indoors and transferring it outside leaving you comfortable and cool.

General warranty on parts and labour is 5 years from date of purchase.

There are various types of air conditioning Systems:

• Single-split system (one indoor unit and one outdoor unit) suitable for an individual room.
• Multi-split system (multiple indoor units connected to one outdoor unit) suitable for multiple room situations.
• Ducted systems. Whole home solutions with one outdoor unit connected to one or more concealed indoor unit with the heating and cooling distributed via ducting to individual rooms.

Yes you can depending on which type of system you install.

Residential is usually annually however if you use the system extensively we would suggest every six months. Commercial systems are generally quarterly.

Air conditioners draw the dust from your home in through the filters. If these are not clean it will reduce the efficiency of the system and may cause operation issues. Filters should be cleaned every 2 to 3 months depending on usage and whether you have pets. Remove filters and take them outside. Use a water hose to spray them clean. DO NOT VACUUM. Make sure the filters are dry before reinstalling.

Check the filter in the return air. It may be blocked and need cleaning. To do this, remove the filter from the return air, take it outside and wash it down with a hose, let it dry and reinstall. DO NOT VACUUM. If this does not resolve the issue, please call our office to book a service call.

Yes, just as you would your car, we recommend maintenance every 12 months. Please call our office to book yours in.

This can sometimes be caused by a power surge, try turning the power off and back on at the circuit breaker to reset the system. If this does not resolve the issue, please call our office to book a service call.

Yes it is! This is common when the air conditioner is running on heating.

Try cleaning the return air filter, if it is blocked the system will become noisy. To do this, remove the filter from the return air, take it outside and wash it down with a hose, let it dry and reinstall. DO NOT VACUUM. If this does not resolve the issue, please call our office to book a service call.

Check the correct mode is selected, either heat or cool on your controller.

Check the zone for that area is turned on. If this does not resolve the issue, please call our office to book a service call.

When on heat mode the indoor fan will not start until the coil heats up. This is to prevent blowing cold air.

Your air conditioner, when on heat mode, may get an ice build-up on the outdoor unit. It will automatically put itself into a defrost function which will give you the gushing sound and the appearance of steam.